I reported a pothole at the beginning of the inbound Washington St. bike lane in Roslindale using the Hazard Reporting tool on the city’s website:

http://www.cityofboston.gov/contact/?id=179

I submitted the request at the end of the day Monday, expecting to hear back maybe in a few weeks. But I got a note back from Nicole Freedman, Boston’s Director of Bicycle Programs, on Friday morning saying that the pothole had been fixed.

Needless to say, I was floored. I rode by to check, and sure enough the pothole was gone.